Frequently Asked Questions

It’s really simple… Once you have contacted us with all the details, we will then pass on them details to the appointed engineer.

Payment is taken when we have an engineer ready and on standby.

Payment is taken electronically. So what would happen is you would be sent a secure link directly to your mobile phone, which you could then click and activate your payment through to a safe account.

There are several events that are likely to occur in the event of a blown light bulb. First, you should understand that a blown light bulb often causes your lighting circuit to be tripped, and you will need to reset it with your breaker box or older fusebox.

If you have explored many options and are still concerned, please don’t hesitate to contact our team of professionals.

If your bulbs keep constantly blowing, there are several things you should check up on to see if you can find the source of the problem. You’ll want to prevent this from happening as quickly as possible, as blown bulbs are not only inconvenient but also dangerous and can potentially cause blown electrical supplies or fires.

When your light bulbs are continuously blowing, you will want to check:

  • Your bulb holder – as well as the wire connections that hold it together. If they are loose, worn, or wobbly, you should refrain from using that lamp in the future.
  • Your spring loaded connectors – which are also located inside the bulb holder. You shouldn’t be using them if they aren’t working properly.
  • Your bulb brand and model – as they are likely cheap and too dangerous to use if they keep causing problems.

If you have already expended the options above and keep experiencing the same problem, please don’t hesitate to reach out to our team of professionals.

If you invested in some cheap incandescent light bulbs, they are more likely to blow than other types of bulbs. This is because the chemicals and materials used to make the bulbs are a lot thinner than normal. So any surge in electrical power will cause them to break.

That isn’t the only reasons your light bulbs may have blown out though. If your lamp has a loose connection or wobbly holder, it means that the circuit isn’t really bound too tightly to it. The electricity may have jumped from one point to another, causing a surge of more energy than the bulb expects.

  1. Turn Off Water in Home – It is important to locate your water meter and turn off the water in your home before the leak results in more damage.
  2. Clean Up Mess – If you catch the leak early enough, it is important to clean up the mess immediately. Failure to clean up a water leak can result in mold and mildew and present more problems down the road. For this reason, it is important to disinfect anything the water has touched. Be sure to be conscientious of what you are touching, and wear protective clothing such as gloves, boots, dust, and eye masks if possible.
  3. Fix Issue that Resulted in Leak – If the leak cannot be fixed on your own let us know, to resolve the issue as soon as possible.

Minimal damage leaks may not look like a huge issue at first, but if left unattended to, will result in more significant damage in the future. These leaks often go unnoticed, such as a leak in your wall, a leak in a faucet or shower, or a drip from an appliance. Occasionally, these leaks occur in more dangerous areas of your home, such as in a boiler or a hot water heater.

We aim to have an engineer at your property within 2 hours of logging the the call.

We aim to respond within 2 hours of your call. An engineer will come come out as soon as one is allocated to your home emergency.

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